Getting your order to you.

UK Standard Delivery is £3.50 for orders of up to six balms. Larger orders are charged in additional £3.50 delivery increments.

For example: 1–6 balms £3.50, 7–12 balms £7.00, and 13–18 balms £10.50.

Orders are fulfilled from the Cotswolds and sent to UK addresses only for now. The full delivery charge and total amount payable are shown in your basket before you proceed to payment.

We normally dispatch within 1–2 working days. Most orders should arrive within 4 working days after dispatch.

If you are buying as a consumer, you normally have the legal right to change your mind about an online purchase.

You may tell us that you wish to cancel from the time you place your order until 14 days after the goods are delivered to you. After telling us, you normally have a further 14 days to return the goods.

To cancel, email contact@whbotanicals.co.uk and include enough information for us to identify your order. You do not have to give us a reason.

Please contact us before returning products so that we can provide the appropriate return instructions.

If you are returning products because you have changed your mind, you are responsible for the direct cost of returning them unless we tell you otherwise. Where required by law, we will also refund the cost of our standard outbound delivery service.

You may inspect products in the same way that you reasonably could in a shop. If your handling goes beyond what is reasonably necessary to establish the nature, characteristics and functioning of the products and this reduces their value, we may make an appropriate deduction from your refund where the law allows us to do so.

Any deduction will reflect the actual reduction in value of the returned product. This does not affect your rights if a product is faulty, damaged, incorrect or not as described.

Your legal rights relating to faulty, damaged, incorrect or not-as-described goods are separate from your right to change your mind.

If a product arrives damaged, is faulty, is not what you ordered, or otherwise does not meet your legal rights, please contact contact@whbotanicals.co.uk with your order details and a description of the problem.

These rights apply even if you opened the product to discover the problem. Where appropriate, we will arrange the remedy required by law.

The full terms applying to website use and purchases are set out in our Terms of use & sale.