Terms of use & sale

These terms apply to your use of whbotanicals.co.uk and to products purchased from us through the website.

Please read them before placing an order.

1. Who we are

Wisteria Hill Botanicals is a brand of Wisteria Hill Technologies Limited.

Wisteria Hill Technologies Limited is the legal seller of products purchased through this website.

Wisteria Hill Technologies Limited is registered in England and Wales under company number 14994599.

Registered office:

4 Kings Hollow
Charlton Kings
Cheltenham
England
GL53 8BU

Email: contact@whbotanicals.co.uk

In these terms, "we", "us" and "our" mean Wisteria Hill Technologies Limited.

"You" and "your" mean the person using the website or purchasing products from us.

2. Our products

We sell cosmetic botanical balms for external use.

We take reasonable care to describe and photograph our products accurately.

Because our balms are made in small batches and contain ingredients of natural origin, minor differences in colour, appearance or texture may occur between batches.

Please read the product label, ingredient information, directions and warnings before using a product.

Nothing on this website is intended as medical advice or as a claim that our products diagnose, treat or cure a medical condition.

3. Prices

All prices are shown in pounds sterling (GBP).

The product price shown when you place your order is the price you will be charged, except in the case of an obvious pricing error.

Delivery is charged separately and is clearly shown in your basket before you proceed to payment.

4. Delivery charges

We currently deliver within the United Kingdom only.

UK Standard Delivery costs:

• £3.50 for orders containing up to 6 balms
• an additional £3.50 for each further group of up to 6 balms

For example:

• 1–6 balms: £3.50
• 7–12 balms: £7.00
• 13–18 balms: £10.50

The full delivery charge and total amount payable are shown before you proceed to payment.

5. Placing an order

Please check your products, quantities and delivery information carefully before completing your order.

When you submit an order and complete payment, you are asking us to supply the products shown in your order.

Orders are subject to successful payment and product availability.

We may refuse or cancel an order where there is a genuine reason to do so, including where:

• a product is unavailable
• there is an obvious pricing or website error
• we reasonably suspect fraud or misuse
• we cannot reasonably deliver to the address provided

If we cancel an order after payment has been taken, we will refund the affected amount.

6. Payment

Payments are processed securely by Stripe.

Stripe may offer payment by card or supported digital wallets depending on your device and the payment methods available.

We do not receive or store your full payment card details.

Payment must be successfully authorised before we process an order.

7. Order confirmation

We will provide confirmation of your order using the contact details you provide during checkout.

Please check the confirmation and contact us promptly if anything appears incorrect.

You should keep your order confirmation for your records.

8. Delivery

We will deliver your order to the UK delivery address provided during checkout.

Current delivery information and estimated times are shown on our Delivery page.

We aim to dispatch orders promptly, but estimated dispatch and delivery dates are not guaranteed unless we specifically agree otherwise.

Unless a different period has been agreed with you, goods will be delivered within 30 days of the order being made.

Please ensure that the delivery address and contact information you provide are complete and accurate.

The products remain at our risk until you, or another person you have identified to receive them, takes physical possession of them.

9. Cancelling an online order

If you are buying as a consumer, you normally have the legal right to change your mind about an online purchase.

You may tell us that you wish to cancel from the time you place your order until 14 days after the goods are delivered to you.

To cancel, email contact@whbotanicals.co.uk.

You may also use our standard cancellation form, although you do not have to.

Please provide enough information for us to identify your order.

You do not have to give us a reason for cancelling.

After telling us that you wish to cancel, you normally have a further 14 days to return the goods.

10. Returning products when you change your mind

Please contact us before returning products so that we can provide the appropriate return instructions.

If you are returning products because you have changed your mind, you are responsible for the direct cost of returning them unless we tell you otherwise.

You may inspect products in the same way that you reasonably could in a shop. If your handling goes beyond what is reasonably necessary to establish the nature, characteristics and functioning of the products and this reduces their value, we may make an appropriate deduction from your refund where the law allows us to do so.

When assessing a returned balm, we look at its condition reasonably. A product that has been substantially used, contaminated or otherwise handled beyond reasonable inspection may have diminished value. Any deduction will be reasonable and based on the condition of the returned goods, rather than an automatic rule that a product cannot be returned simply because it has been opened.

11. Refunds after cancellation

Where you validly cancel an online order, we will refund the price paid for the returned products.

Where required by law, we will also refund the cost of our standard delivery service that you paid to receive the order.

If you selected a more expensive delivery option than our standard service, we are not required to refund the additional delivery cost.

We will make the refund within the period required by law, normally no later than 14 days after:

• we receive the returned goods; or
• you provide evidence that you have returned them,

whichever happens first.

Refunds will normally be made using the same payment method used for the original purchase.

12. Faulty, damaged or incorrect products

Your legal rights relating to faulty or incorrectly supplied goods are separate from your right to change your mind.

Products supplied by us must meet the requirements of UK consumer law, including being as described, of satisfactory quality and fit for their intended purpose.

If a product:

• arrives damaged
• is faulty
• is not what you ordered
• otherwise does not meet your legal rights

please contact contact@whbotanicals.co.uk.

Include your order details and a description of the problem.

Where appropriate, we will arrange the remedy required by law.

These rights apply even if you opened the product to discover the problem.

Nothing in these terms limits or excludes your statutory consumer rights.

13. Lost or delayed deliveries

If your order has not arrived within the expected period, please contact us.

We may investigate the delivery with the carrier before arranging an appropriate replacement or refund.

This does not affect your statutory rights.

14. Our responsibility to you

We are responsible for loss or damage that is a foreseeable result of our breach of these terms or our failure to use reasonable care and skill.

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for:

• death or personal injury caused by negligence
• fraud or fraudulent misrepresentation
• breach of rights that cannot legally be excluded
• your statutory rights as a consumer

Our products and website are intended primarily for personal consumer use.

If you use products for commercial or business purposes, we are not responsible, to the extent permitted by law, for business losses such as loss of profit, revenue, business or business opportunity.

15. Using this website

You may use this website for lawful personal purposes.

You must not deliberately interfere with the operation or security of the website, attempt unauthorised access to our systems, or use the website in a way that infringes the rights of another person.

We may change, suspend or withdraw parts of the website where reasonably necessary.

16. Intellectual property

Unless stated otherwise, the content of this website, including its text, branding, graphics, photographs and design, belongs to Wisteria Hill Technologies Limited or is used with permission.

You may view and use the website for your own personal, non-commercial purposes.

You may not reproduce, distribute or commercially exploit our website content without permission except where permitted by law.

17. Privacy

We handle personal information in accordance with our Privacy Notice.

Payments are processed through Stripe.

18. Changes to these terms

We may update these terms from time to time.

The terms that apply to a purchase are the terms in force when the order is placed.

19. Governing law and courts

These terms are governed by the law of England and Wales.

If you live in Scotland or Northern Ireland, you retain any mandatory consumer protections available to you and may be entitled to bring proceedings in your local courts.

Nothing in this section removes rights that consumer law gives you.

20. Contact

For questions about an order, delivery, cancellation, return or these terms, contact contact@whbotanicals.co.uk.

Wisteria Hill Botanicals
A brand of Wisteria Hill Technologies Limited
Company number 14994599
4 Kings Hollow
Charlton Kings
Cheltenham
England
GL53 8BU