Privacy notice

This privacy notice explains how we collect, use and protect your personal information when you visit whbotanicals.co.uk, contact us or place an order.

Who we are

Wisteria Hill Botanicals is a brand of Wisteria Hill Technologies Limited.

Wisteria Hill Technologies Limited is the legal entity responsible for this website and is the data controller for personal information covered by this notice.

Wisteria Hill Technologies Limited is registered in England and Wales under company number 14994599.

Registered office:

4 Kings Hollow
Charlton Kings
Cheltenham
England
GL53 8BU

For privacy questions, please contact contact@whbotanicals.co.uk.

Information we collect

Depending on how you use our website, we may collect:

• your name
• email address
• telephone number
• billing and delivery information
• details of products you order
• order and transaction information
• correspondence you send to us
• information needed to deal with returns, refunds or customer service enquiries
• limited technical information generated when you use our website or services

Our website also stores information about your shopping basket in your browser so that your basket can be remembered between pages and visits.

Payment information

Payments are processed securely by Stripe.

When you use Stripe Checkout, Stripe collects and processes the information needed to complete your payment.

We do not receive or store your full payment card number or card security code.

Stripe handles personal information in accordance with its own privacy practices as well as providing payment-processing services to us.

How we use your information

We may use your personal information to:

• process and fulfil your order
• take and confirm payment
• arrange delivery
• contact you about your order
• provide customer service
• deal with cancellations, returns and refunds
• maintain accounting, tax and business records
• prevent fraud and protect the security of our website and payment process
• comply with legal and regulatory obligations
• establish, exercise or defend legal claims where necessary

We will not use your order details to send you marketing simply because you have bought something from us.

If you choose to subscribe via the newsletter form on our website, we collect your email address so we can send you occasional updates about Wisteria Hill Botanicals. That use is based on your consent. You can withdraw consent and unsubscribe at any time by contacting us at contact@whbotanicals.co.uk.

If you send us a message through the contact form, we use the details you provide to respond to your enquiry and to keep a record of the correspondence.

Our lawful bases

UK data protection law requires us to have a lawful basis for using personal information.

Depending on the purpose, we may rely on:

• Contract — where we need your information to process, supply or otherwise deal with an order you have placed with us.
• Legal obligation — where we need to use or retain information to comply with accounting, tax or other legal requirements.
• Legitimate interests — where reasonably necessary to operate and protect our business, provide customer service, prevent fraud, maintain security or establish and defend legal claims, provided those interests are not overridden by your rights.
• Consent — where we specifically ask for your consent, for example for certain optional marketing or non-essential website technologies. Where we rely on consent, you can withdraw it at any time.

Who we share information with

We only share personal information where reasonably necessary.

This may include:

• Stripe, for payment processing
• delivery and fulfilment providers, where needed to deliver your order
• website hosting, email and technology service providers
• professional advisers such as accountants, where necessary
• regulators, courts, government authorities or law-enforcement bodies where disclosure is required by law

We do not sell your personal information.

International transfers

Some service providers we use may process personal information outside the United Kingdom.

Where UK data protection law requires safeguards for an international transfer, we rely on the appropriate protections provided by the relevant service provider or other lawful transfer mechanism.

How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, accounting and tax requirements.

Order and transaction records may be retained for up to six years, or longer where required by law or reasonably necessary in connection with a legal claim.

Customer enquiries and correspondence are retained only for as long as reasonably necessary to deal with the enquiry and any related issue.

Shopping basket information is stored locally in your browser. It may remain there until your basket is cleared, checkout is successfully completed or you clear your browser's stored website data.

Cookies and browser storage

Our website uses browser storage to remember the contents of your shopping basket. This is necessary to provide the basket functionality you request.

Stripe may use cookies or similar technologies on its hosted payment pages.

If we introduce non-essential analytics, advertising or similar technologies in the future, we will update this notice and obtain consent where required.

Your rights

Depending on the circumstances, UK data protection law may give you the right to:

• ask for a copy of the personal information we hold about you
• ask us to correct inaccurate or incomplete information
• ask us to delete personal information
• ask us to restrict how we use personal information
• object to certain uses of your personal information
• receive certain personal information in a portable form
• withdraw consent where our use of your information is based on consent

These rights are not absolute and some may not apply in every situation.

To exercise a right, contact contact@whbotanicals.co.uk.

We may need to verify your identity before responding.

Complaints

If you have a concern about how we use your personal information, please contact us first so that we have an opportunity to resolve it.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK data protection regulator.

Information about making a complaint is available at ico.org.uk.

Changes to this notice

We may update this privacy notice when our services, suppliers or use of personal information changes.

The current version will always be published on this page.